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To secure your appointment with a Dermal Clinician or Aesthetic Injector a non-refundable booking fee of $50.00 is required at the time of booking for all consultations. This can be paid over the phone using a credit card, or in person using cash. A confirmation email will be sent with a receipt number. The booking fee is deducted from the appointment fee when completed.
If you are considering Skin Analysis and Skin Rejuvenation Treatments
If you are considering K-Laser treatments
If you are considering CoolSculpting
If you are considering Laser Hair Removal
If you are considering Cosmetic Injectables (Anti-Wrinkle & Dermal Filler)
Before your My Genesis appointment please be aware of clinical reasons for postponement. There are several clinical reasons why your consultation or treatment with your Dermal Clinician or Aesthetic Injector may be postponed.
If you present for your appointment with any concern or contraindication listed above, the full booking fee will be forfeited.
We will contact you by email or SMS 48 hours prior to your appointment. Failure to confirm your appointment will result in the appointment being offered to another client and you will forfeit your non-refundable booking fee.
We understand circumstances can change and will accept change of time, date or cancellations up to 48 hours prior to your appointment. To assist you, we will contact you by email or SMS 48 hours prior to your appointment.
Please contact us on (02) 6282 1155 to cancel or reschedule. (Please note that contacting us via email and messenger services may not be received in a timeframe that complies with this policy).
Please contact us on (02) 6282 1177 to cancel or reschedule. If you are cancelling your appointment within 48 hours we will, where possible, contact other clients who have requested cancelled appointments, so that your missed appointment can be filled. If we can do this successfully, we will not charge you a cancellation fee.
If we are unable to find a client to fill your appointment, you will forfeit your non-refundable booking fee.
There are specific situations, described under Australian Consumer Law, where we will not charge you a cancellation fee and these relate to extreme events that are beyond the control of you, the client, which makes it impossible for you to cancel within a reasonable time frame or to arrive on time. An example of such an event might be a bush fire or car accident. Please notify us if extenuating circumstances apply.
If your appointment has been confirmed and you fail to attend your appointment, the full booking fee will be forfeited, and the appointment will be recorded as a “no show” in your file. If three “no-show appointments” are recorded, your file will be suspended, and no further appointments will be offered.
Unforeseen circumstances may cause the My Genesis Clinic to postpone your appointment. Should this occur, and we are unable to reschedule the appointment for a suitable time, the booking fee will be fully refunded.
You may return an item for a full refund, credit or exchange within 30 days from receipt of purchase if the product and packaging is in it’s original, unused and undamaged condition. Due to hygiene purposes, we are unable to accept return or exchange on any items that have been opened or damaged after purchase. If you believe that an item is faulty in mechanism or content, please contact us to arrange an inspection of the item before approving the return of the item.
Gift Vouchers are not redeemable for cash. Gift Vouchers are valid for a 6 month period from their date of issue. The Gift Voucher must be presented at the time of your appointment.
My Genesis Gift Vouchers are available for use on My Genesis skin rejuvenation, Cosmetic Injectables and Frosted Away CoolSculpting consultations, treatments and products.
Call (02) 6282 1155 to find out about purchasing Gift Vouchers.
If you have any questions, please contact The CAPS Clinic on (02) 6282 1155 or email firstname.lastname@example.org
Policy last Updated March 2020
Learn more about Healite here.
Single Healite Treatment $100 each
Add-on Healite Treatment $50 each (When added on to another skin rejuvenation treatment, must be added at time of booking and taken within same appointment).
Healite Pre-Paid Package $300 for 4 Healite Treatments (This equates to $75 each, total saving $100)
Healite Package Terms and Conditions
Learn more about CoolSculpting here.