Find out more about our treatments by selecting an option from the drop down menu.
If you have suggestions where you think we need to improve or are unhappy with any aspect of your care, please speak to any staff member who is present at the time or ask to speak to a manager.
If your issue cannot be resolved at the local level, you then may either make an appointment with the HR and Operations Manager by calling (02) 6282 1155 in business hours.
Or submit a written letter to:
HR & Operations Manager
The CAPS Clinic
7 Phipps Close
DEAKIN ACT 2600
Or email: firstname.lastname@example.org Please provide details of the situation or concern, and your details to help us identify and process your submission.
This feedback can help the CAPS Clinic to resolve your concern and undertake quality improvement, as necessary.
If you are not satisfied with the communications and handling of your complaint through The CAPS Clinic, you may wish to contact one of the services found below.
You can submit an online form to the Health Care Complaints Commissioner. In the ACT, please contact ACT Human Rights Commission – Health Service Complaints.
(02) 6205 2222
TTY for hearing impaired: (02) 6207 1034
Privacy is acknowledged as a fundamental human right. In Australia, the Privacy Act 1988 deals with your information privacy rights and how organisations and agencies must handle your personal information. You can make a privacy complaint through the OAIC.
1300 363 992