Please note, this Feedback Policy applies to CAPS Clinic/ Dr Taylor, Sole’vita Surgery, 360uv Skin Cancer Clinic, My Genesis Clinic and Frosted Away Clinic.

Here's what you need to know:

Find out more about our treatments by selecting an option from the drop down menu.

Feedback Handling Policy

If you have suggestions where you think we need to improve or are unhappy with any aspect of your care, please speak to any staff member who is present at the time or ask to speak to a manager.

If your issue cannot be resolved at the local level, you then may either make an appointment with the HR and Operations Manager by calling (02) 6282 1155 in business hours.

Or submit a written letter to:

HR & Operations Manager
The CAPS Clinic
7 Phipps Close

Or email: Please provide details of the situation or concern, and your details to help us identify and process your submission.

This feedback can help the CAPS Clinic to resolve your concern and undertake quality improvement, as necessary.

If you are not satisfied with the communications and handling of your complaint through The CAPS Clinic, you may wish to contact one of the services found below.

Australian Capital Territory Human Rights Commissioner

You can submit an online form to the Health Care Complaints Commissioner. In the ACT, please contact ACT Human Rights Commission – Health Service Complaints.

(02) 6205 2222

TTY for hearing impaired: (02) 6207 1034

AHPRA – Australian Health Practitioner Regulation Agency

AHPRA is responsible for the registration and renewal process for health practitioners around Australia. You can make a complaint to AHPRA about a registered health practitioner.

1300 419 495

Private Health Insurance Complaints

The Office of the Commonwealth Ombudsman has oversight of some private sector organisations, including private health insurance consumers.

1800 640 695

The Office of the Australian Information Commissioner

Privacy is acknowledged as a fundamental human right. In Australia, the Privacy Act 1988 deals with your information privacy rights and how organisations and agencies must handle your personal information. You can make a privacy complaint through the OAIC.

1300 363 992

Lodging a Complaint

You are encouraged to discuss any surgical concerns with our team. The CAPS Clinic is committed to resolving any concerns quickly and effectively through direct communication.

If the matter remains unresolved or requires a formal investigation, you may submit a written complaint to the Practice or the ACT Health Complaints Commission. Please include your name, contact details and a clear description of the issue.

Find out More

Our clinics provide a full suite of surgical and non-surgical treatments for complete rejuvenation.