Our Statement on Handling Coronavirus/ COVID-19 Risks

The CAPS Clinic have lifted many of their most restrictive COVID safety guidelines, including visitor restrictions and mandatory surgical masks. However, as we are a Health facility, various guidelines are still in place.

Mask Requirements

ACT Health have lifted restrictions related to mask-wearing indoors, and as a result surgical masks are no longer required in most areas of The CAPS Clinic.
However, mask-wearing is still encouraged to keep you and our team safe.

Be aware that in the 360UV Skin Cancer Clinic, masks are mandatory and must be worn by ALL patients.

All clients and visitors are encouraged to complete a check in using the Check In CBR app as a safety measure for health facilities in the ACT and for ACT Health Department records. The Check In CBR app is free to download on the App Store and Google Play. On arrival for your appointment, please open the app and scan the ‘Check In CBR’ QR code. 

Clinic Status

As of the 15th October 2021, restrictions surrounding non-medical business have been lifted.

You can call (02) 6282 1155 to find out more information or for any queries you may have.

Our Hand Hygiene, Clinic Hygiene, Client Arrival/ Temperature Checks Procedure remain in place. We thank you for your support and understanding.

Keeping You & Our Team Safe

In light of the situation with coronavirus and COVID-19 in Australia, we want our clients to feel reassured that when you visit us for your appointment, we have measures in place to keep you and our team safe. Please note that whilst we are a medical facility with healthcare professionals and strict hygiene measures, we are not a GP practice with unwell clients attending our premises. We will continue to maintain a safe clinical environment with the same level of high quality service that you have come to expect from the CAPS clinic.

The CAPS Clinic appreciates your understanding in these circumstances. We understand these are extraordinary times but we will be aiming to provide support to the Canberra community as we have done for over 20 years.

Client Arrival Procedures

Upon arriving, if you are displaying symptoms of COVID-19, our front desk staff may choose to check your temperature. A temperature of 37.5°C and above your appointment will have to be postponed or rescheduled by calling (02) 6282 1155.

If your temperature is under 37.5°C, your appointment will proceed. Please use the hand sanitiser provided or the handwashing facilities, and maintain 1.5m distance from staff and other clients.

Clients are also encouraged to sign in via the Check In CBR app.

Actions to Reduce Risks include

• Multiple locations throughout the clinic to undertake thorough hand hygiene for all clients & staff, including alcohol-based hand rub dispensers in reception areas, and soap, water & paper towel in bathrooms.
• Waiting rooms have been set up to ensure 1.5 metre distance between chairs.
• Minimising handling of surfaces, by removing tea and coffee making facilities and magazines, in our waiting rooms.
• Increased frequency of surface cleaning on all surfaces such as keyboards, phones, pens etc. with clinical grade disinfectant wipes.
• Increased frequency of cleaning, with rooms being cleaned in-between patient appointments
• Our Skin Cancer Specialists, nursing staff and clinicians will be wearing PPE (Personal Protective Equipment) during your consultation or treatment.

Please reschedule your appointment if

You have ANY of these symptoms:

• Fever
• Cough
• Sore throat
• Shortness of breath

AND/ OR you have had contact with someone diagnosed with or suspected of having coronavirus in the 14 days before getting sick

Please call (02) 6282 1155 to reschedule.  If you consider your appointment is necessary, please contact us to discuss your options.

If you need to reschedule or cancel your appointment within the 48 hour period of your appointment due to illness or the above conditions, your booking deposit will be returned to you.

Resources

We are staying up to date and following guidelines from:

Canberra Recovery Plan – ACT Government
ACT Government COVID 19 Information
Department of Health (Environmental Cleaning and Disinfection principles for COVID-19)
World Health Organisation (Coronavirus disease (COVID-19) advice for the public)

Thank you from Dr Taylor and the CAPS Clinic Team

Our team have been communicating these safety measures and any changes with our patients and clients upon booking, and doing everything we can to keep you and our team safe and healthy whilst you are in our clinics. Thank you for your understanding and patience during this challenging time. Please speak to our staff if you have any questions or concerns regarding these matters. You can also refer to our Feedback Handling Policy.