Our Statement on Handling Coronavirus/ COVID-19 Risks

Have you recently visited a COVID-19 ‘hot spot’? Do you have any COVID-19 symptoms?

Please note, all clients and visitors are required to complete an ACT Health Facilities Screening Tool form as a safety measure for health facilities in the ACT and for ACT Health Department records. On arrival for your appointment, please go to this webpage on your phone and complete the digital form on your phone. You can find The Caps Clinic listed alphabetically under T in the Heath Facility section of the form.

• If you have a green tick, proceed with your appointment and show your green tick on your phone on arrival to reception.
• If you have a red cross please call (02)6282 1155 to discuss and/or reschedule your appointment. You will not forfeit any booking deposit fees in this circumstance.

If you are unable to complete the online digital form, we will provide a paper form for you to fill out on arrival. If able, please familiarise yourself with the questions by checking the webpage before you arrive, to reduce inconvenience to yourself and the clinic if you feel you may answer yes to any of the questions.

Currently, we are unable to accept clients and visitors who have been in COVID-19 ‘hot spots’ as directed by ACT Government. For an up to date list of these ‘hot spots’ please refer to the ACT Health Facilities Screening Tool webpage. If you have been in these places, or you have any symptoms of COVID-19, please do not attend the CAPS Clinic. Call us to reschedule your appointment on (02) 6282 1155. If you consider your appointment is necessary, please contact us to discuss your options. 

We apologise for any inconvenience and thank you for your understanding. Last updated as of 29th July 2020.

Clinic Status

As the government measures to help stop the spread of COVID-19 are eased, we are able to provide more services on Monday to Friday from 8am to 5pm. You can:

• book a consultation with Dr Taylor for your plastic, aesthetic and reconstructive surgery options
• book in for cosmetic injectables (as a new or existing client)
• book for non-surgical fat reduction and skin rejuvenation treatments with My Genesis and Frosted Away Clinics
• see your GP skin specialist in the 360uv Skin Cancer Clinic

You can call (02) 6282 1155 to find out more information or for any queries you may have.

Our Hand Hygiene, Clinic Hygiene, Client Arrival/ Temperature Checks Procedure and Visitor Restrictions remain in place (as per the information below). We thank you for your support and understanding.

Keeping You & Our Team Safe

In light of the situation with coronavirus and COVID-19 in Australia, we want our clients to feel reassured that when you visit us for your appointment, we have measures in place to keep you and our team safe. Please note that whilst we are a medical facility with healthcare professionals and strict hygiene measures, we are not a GP practice with unwell clients attending our premises. We will continue to maintain a safe clinical environment with the same level of high quality service that you have come to expect from the CAPS clinic.

The CAPS Clinic appreciates your understanding in these circumstances. We understand these are extraordinary times but we will be aiming to provide support to the Canberra community as we have done for over 20 years.

Client Arrival Procedures

As an essential service, we remain open on limited days. To keep our team and clients safe we are staggering arrivals to allow everyone to maintain a safe distance and provide time and space for our staff to check your temperature. A temperature of 37.5°C and above your appointment will have to be postponed or rescheduled by calling (02) 6282 1155.

If your temperature is under 37.5°C, your appointment will proceed. Please use the hand sanitiser provided or the handwashing facilities, and maintain 1.5m distance from staff and other clients.

Clients are also required to complete a form upon arrival for ACT Health Department records.

Actions to Reduce Risks include

• Multiple locations throughout the clinic to undertake thorough hand hygiene for all clients & staff, including alcohol-based hand rub dispensers in reception areas, and soap, water & paper towel in bathrooms.
• Waiting rooms have been set up to ensure 1.5 metre distance between chairs.
• Minimising handling of surfaces, by removing tea and coffee making facilities and magazines, in our waiting rooms.
• Increased frequency of surface cleaning with clinical grade disinfectant wipes.
• Our Skin Cancer Specialists, nursing staff and clinicians will be wearing PPE (Personal Protective Equipment) during your consultation or treatment.

Please reschedule your appointment if

You have ANY of these symptoms:

• Fever
• Cough
• Sore throat
• Shortness of breath

AND/ OR you have returned from overseas travel within the last 14 days

AND/ OR you have had contact with someone diagnosed with or suspected of having coronavirus in the 14 days before getting sick

Please call (02) 6282 1155 to reschedule. Do not attend your appointment. If you consider your appointment is necessary, please contact us to discuss your options.

If you need to reschedule or cancel your appointment within the 48 hour period of your appointment due to illness or the above conditions, your booking deposit will be returned to you.

Visitor Restrictions for our Sole’vita Surgery private hospital

The health, wellbeing and recovery of our patients is of the utmost importance to Dr Taylor and his team. We would like to advise that to maintain the safety of our patients and our team, the following restrictions have been introduced:

• No children under 18 to visit
• Only immediate family/ support person can visit the patient
• Limit of 2 visitations per patient/per day, only 1 visitor at a time for only 20 minutes in total
• Please practice social distancing and no physical contact with the patient
• On arrival, visitors will have their temperature taken. A temperature of 37.5°C and above, you may not be allowed to see the patient
• You must wash your hands prior to entering the patient’s room and use the handrub provided regularly
• Please do not to bring any gifts, magazines/books or food for the patient

Resources

We are staying up to date and following guidelines from:

Canberra Recovery Plan – ACT Government
ACT Government COVID 19 Information
Department of Health (Environmental Cleaning and Disinfection principles for COVID-19)
World Health Organisation (Coronavirus disease (COVID-19) advice for the public)

Thank you from Dr Taylor and the CAPS Clinic Team

Our team have been communicating these safety measures and any changes with our patients and clients upon booking, and doing everything we can to keep you and our team safe and healthy whilst you are in our clinics. Thank you for your understanding and patience during this challenging time. Please speak to our staff if you have any questions or concerns regarding these matters. You can also refer to our Feedback Handling Policy.