Our Statement on Handling Coronavirus/ COVID-19 Risks

Due to government measures to help stop the spread of COVID-19, we are open to provide essential services only, on Tuesdays, Wednesdays and Thursdays from 8am to 5pm. Our Hand Hygiene, Clinic Hygiene, Client Arrival/ Temperature Checks Procedure and Visitor Restrictions remain in place (as per the information below). We thank you for your support and understanding. Please call (02) 6282 1155 for any information or queries you may have.

Our My Genesis and Frosted Away Clinics are temporarily closed, and we are not performing cosmetic injectables, non-surgical fat reduction or skin rejuvenation treatments at this time. Our team have been hard at work contacting our loyal clients with existing appointments. You can stay in touch with your Dermal Clinician by emailing mygenesis@capsclinic.com.au to ask any questions about your skin or skincare products. You can call (02) 6282 1155 to find out how to buy your products and pick them up with minimal contact involved. ⁠

In light of the situation with coronavirus and COVID-19 in Australia, we want our clients to feel reassured that when you visit us for your appointment, we have measures in place to keep you and our team safe. Please note that whilst we are a medical facility with healthcare professionals and strict hygiene measures, we are not a GP practice with unwell clients attending our premises. We will continue to maintain a safe clinical environment with the same level of high quality service that you have come to expect from the CAPS clinic.

The CAPS Clinic appreciates your understanding in these circumstances. We understand these are extraordinary times but we will be aiming to provide support to the Canberra community as we have done for over 20 years.

Client Arrival Procedures

As an essential service, we remain open on limited days. To keep our team and clients safe we are staggering arrivals to allow everyone to maintain a safe distance and provide time and space for our staff to check your temperature in our downstairs foyer area. The staff member will be wearing full PPE. A temperature of 37.5°C and above your appointment will have to be postponed, or rescheduled by calling (02) 6282 1155. If your temperature is under 37.5°C, you will be asked to use the hand sanitiser provided before proceeding with your appointment. Thank you for understanding with these measures to keep you and our team safe.

Actions to Reduce Risks include

• Multiple locations throughout the clinic to undertake thorough hand hygiene for all clients & staff, including alcohol-based hand rub dispensers in reception areas, and soap, water & paper towel in bathrooms.
• Waiting rooms have been set up to ensure 1 metre distance between chairs.
• Minimising handling of surfaces, by propping doors open and removing tea and coffee making facilities, and magazines, in our waiting rooms.
• Increased frequency of surface cleaning with clinical grade disinfectant wipes.
• Our Skin Cancer Specialists, Dermal Clinicians and Aesthetic Injectors will be wearing masks during your consultation or treatment.

Please reschedule your appointment if

You have ANY of these symptoms:

• Fever
• Cough
• Sore throat
• Shortness of breath

AND/ OR you have returned from overseas travel within the last 14 days

AND/ OR you have had contact with someone diagnosed with or suspected of having coronavirus in the 14 days before getting sick

Please call (02) 6282 1155 to reschedule. Do not attend your appointment. If you consider your appointment is necessary, please contact us to discuss your options.

If you need to reschedule or cancel your appointment within the 48 hour period of your appointment due to illness or the above conditions, your booking deposit will be returned to you.

Visitor Restrictions for our Sole’vita Surgery private hospital

The health, wellbeing and recovery of our patients is of the utmost importance to Dr Taylor and his team. We would like to advise that to maintain the safety of our patients and our team, the following restrictions have been introduced:

• No children under 18 to visit
• Only immediate family/ support person can visit the patient
• Limit of 2 visitations per patient/per day, only 1 visitor at a time for only 20 minutes in total
• Please practice social distancing and no physical contact with the patient
• On arrival, visitors will have their temperature taken. A temperature of 37.5°C and above, you may not be allowed to see the patient
• You must wash your hands prior to entering the patient’s room and use the handrub provided regularly
• Please do not to bring any gifts, magazines/books or food for the patient

Our team have been communicating these changes with our patients who are booked in already, and those who are considering surgery. Thank you for your understanding. Please speak to our staff if you have any questions or concerns regarding these matters.

Resources

We are staying up to date and following guidelines from:

ACT Health
World Health Organisation
Department of Health