Dr Taylor Booking, Cancellation & Returns Policy

Here's what you need to know:

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To secure your appointment

A non-refundable booking fee of $100.00 for appointments will be taken at the time of booking.  This fee will ensure your appointment is held for the appropriate time with Dr Taylor. This can be paid over the phone using a credit card, or in person using cash. A confirmation email will be sent with a receipt number. The booking fee is deducted from the appointment fee when completed.

Review consultations do not require deposits.

To reconfirm your appointment

We will contact you by email or SMS 48 hours prior to your appointment. Failure to confirm your appointment will result in the appointment being offered to another patient and you will forfeit your non-refundable booking fee.

If you need to cancel or reschedule up to 48 hours prior to your appointment

We understand circumstances can change and will accept change of time, date or cancellations up to 48 hours prior to your appointment.

Please contact us on (02) 6282 1177 to cancel or reschedule. (Please note that contacting us via email and messenger services may not be received in a timeframe that complies with this policy).

If you need to cancel or reschedule within 48 hours of your appointment

Please contact us on (02) 6282 1177 to cancel or reschedule. If you are cancelling your appointment within 48 hours we will, where possible, contact other patients who have requested cancelled appointments, so that your missed appointment can be filled.  If we can do this successfully, we will not charge you a cancellation fee.

If we are unable to find a patient to fill your appointment, you will forfeit your non-refundable booking fee.

There are specific situations, described under Australian Consumer Law, where we will not charge you a cancellation fee and these relate to extreme events that are beyond the control of you, the patient, which makes it impossible for you to cancel within a reasonable time frame or to arrive on time.  An example of such an event might be a bush fire or car accident. Please notify us if extenuating circumstances apply.

If The CAPS Clinic needs to cancel

Unforeseen circumstances may cause The CAPS Clinic to postpone your appointment. Should this occur, and we are unable to reschedule the appointment for a suitable time, the booking fee will be fully refunded.

If you fail to arrive

If your appointment has been confirmed and you fail to attend your appointment, the full booking fee will be forfeited, and the appointment will be recorded as a “no show” in your file.  If three “no-show appointments” are recorded, your file will be suspended, and no further appointments will be offered.

If you receive a quote or booking form

Quotes, estimates and treatment plans supplied after a consultation with Dr Taylor are valid for 3 months.

Booking forms and quotes received from The CAPS Clinic, including Sole’vita Surgery, will include specific terms and conditions that you are required to familiarise yourself with before signing those documents.

If you need to return/ exchange an item

You may return an item for a full refund, credit or exchange within 30 days from receipt of purchase if the product and packaging is in it’s original, unused and undamaged condition. Due to hygiene purposes, we are unable to accept return or exchange on any items that have been opened or damaged after purchase. If you believe that an item is faulty in mechanism or content, please contact us to arrange an inspection of the item before approving the return of the item.

If you have questions

If you have any questions relating to this, please contact The CAPS Clinic on (02) 6282 1177 or email patientinfo@capsclinic.com.au

Policy last updated March 2020

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