We have recently updated our cancellation policy which protects our business and valued patients. The new changes will take effect from Monday 6th May 2024.
If you need to cancel or reschedule your appointment, we require 24 hours’ notice. If you do not provide this notice, your appointment will be automatically cancelled and offered to a patient on our waitlist.
To re-book your appointment, you will be required to pre-pay the minimum consultation fee of $180. If you fail to attend your re-booked appointment without providing 24 hours’ notice, you will forfeit this payment and will be required to pre-pay the minimum consultation fee of $180 again prior to re-booking another appointment.
We understand that unfortunate and unforeseen circumstances occur, in which case we may waive the cancellation fee. This is at our discretion and includes serious injury, disease, or death. Please note that we will not waive the cancellation fee if you are unwell.
We would like to thank all our patients for their understanding and continued support.
