Our Accreditation

Sole’vita Surgery is very proud of its quality and safety record as a private hospital in Canberra established through years of commitment to patient service and care. Sole’vita is accredited by DNV GL Business Assurance Australia against the new National Safety and Quality Health Service Standards (NSQHS).

Sole’vita surgery aims to:

  • Provide patients with the highest level of care
  • Treat patients and their carers with respect and dignity
  • Respect the patient’s right to confidential and professional care
  • Provide a safe and efficient workplace for both patients and staff

Sole’vita is a specialist private hospital in Canberra providing service to The CAPS Clinic. The average stay for patients is one – two nights. Although hospitals are required to collate data on patient falls, pressure injuries and unplanned readmissions to hospital and theatre, these occasions are too rare to benchmark against other facilities.

Infection Rates

Sole’vita Surgery’s team know the importance of ensuring our hospital remains ‘bug’ free. Our team are well trained and continually monitored to ensure only the highest stand in infection control and aseptic techniques are maintained. Given Sole’vita Surgery’s unique situation and minimal occurrence our infections rates are not comparable to the national standard of private hospitals.

Hand Hygiene

Hand hygiene is the most important method of preventing infections in hospitals. Sole’vita’s team are audited annually against the government based Hand Hygiene Australia Standards. This includes:

  • Enforcing the ‘Five moments of Hand Hygiene’ for all staff
  • Auditing staff on how often they wash their hands
  • Placement on Hand Sanitising units throughout the hospital for use by staff, patients and visitors

In 2016-2017 Sole’vita Surgery rated 85.87%, above the national average of 84.1%.

Choosing The Right Facility

Where you have your surgical procedure done is very important.  In the same way as you  make sure your surgeon is fully qualified and trained to perform the procedure, you also need to check that the facility is fully equipped and accredited.  There is a great deal of confusion around some of the options presented to patients as part of their surgical care.

Many surgeons perform surgery in a private hospital but there are some who will operate in their own private rooms.  Hospitals should be state and federally licensed to operate, they should also be certified against The National Safety and Quality Health Service Standards (NSQHS).  Private rooms often do not have this form of license or accreditation and therefore may not be able to provide adequate support in the case of emergency.  So the questions you should be asking are:

  • Where is the surgery performed?
  • Does the hospital hold a State Licence and is it Accredited, or will your surgery take place in your surgeons rooms.  (Consulting room often do not have appropriate equipment or adequate drugs to handle medical emergencies).
  • Will the surgery be performed under sedation or general anaesthetic?
  • Is there a qualified anaesthetist present or is the Surgeon managing your anaesthetic as well as your surgery?
  • Will qualified nurses be taking care of you post operatively or will you be left unsupervised as you recover from your anaesthetic?

Answering these questions should reassure you both the surgeon and the facility can manage any unexpected situations and significantly reduce the risk of your surgery.

The world is moving towards to ‘shorter stay’ surgery but is this really what we want as patients?  Certainly some surgeries are minor, require simple anaesthetic and minimal recovery, these surgeries are well suited to a ‘day stay’ procedure.  However the issue faced by these facilities is the ‘what if’.

  • What if the patient does not recover well from surgery?
  • What if the patient is nauseous after surgery?
  • What if the patient cannot cope with the pain of the surgery?
  • What if something happens in theatre which may delay the recovery of the patient?

Surgery should only be performed in a day case facility if the hospital has the ability to keep the patient overnight or transfer them to a private licensed hospital.  The patient should be made aware of any costs incurred if this is required.

Some surgeons prefer to perform a majority of their procedures as day case, at CAPS we believe in providing an overnight stay.  We want our patients to take their time to rest and recover.   It also provides us an opportunity to ensure their pain relief and post op nausea (if present) is well controlled before being discharged to the care of their family or friends.

A nice hospital in a holiday destination that is cheap looks tempting.  But you really don’t know what is going to be happening to you once you are anaesthetised.  There are many risks associated with surgery and to believe “it won’t happen to you’ may be the biggest mistake you make.  There may be language barriers, you run the risk of having inferior implants not approved in this county inserted or being left with results that do not meet your expectations.  Once you leave the country you opportunity to address these issues is limited and may be expensive to fix in Australia.

Surgery without accountability is good for the surgeon but not so good for the patient.

For more information regarding the facts and fiction of overseas surgery, click here.

Prepare

We are committed to supporting you through your surgical journey.  Below is some helpful information for you as you prepare for your surgery.  If you have further questions, please contact Sole’vita on (02) 6282 1153.

Where possible we will provide you with a quote listing expected out of pockets expenses, two weeks prior to your surgery.  Our staff will perform a Health Fund Check and ensure you have the appropriate level of cover with your fund to cover all hospital expenses.  If you are not covered we contact you as soon as possible and provide you with a quote relevant to your surgery.  We strongly recommend you check the following details with your Health Insurance Fund prior to your hospital admission.  You can do this by quoting the MBS item number provided by your surgeon and requesting the following information;

  • Clarify the level of cover you have with your Insurance fund is appropriate for the procedure to be performed at Sole’vita. eg. You may not be covered for a Private Hospital or for Plastic and Reconstructive Surgical Procedures.
  • Ensure you have exceeded any waiting periods associated with this procedure.
  • Clarify any out of pocket expenses. eg. excesses or co-payments required.

The following information is essential in preparing for your procedure:

  • You must not eat or drink anything for 6 hours prior to an anaesthetic (this includes chewing gum or sucking lozenges).
  • For morning surgery scheduled between 7am and 12 Midday: please fast from Midnight.
  • For afternoon surgery scheduled between 1pm and 5pm you are permitted to have a light breakfast (e.g. tea and toast) prior to 7am.
  • DO NOT take any diabetic medications on the day of surgery.
  • STOP SMOKING for at least 14 days prior to your surgery, (ideally six weeks).
  • STOP all aspirin or aspirin based medication two weeks before surgery.
  • If you take Warfarin, or other blood thinning drugs, always check with your surgeon.
  • DO NOT consume alcohol 24 hours prior to surgery.
  • Do not wear jewellery including piercings (a wedding ring is permitted).
  • Do not wear makeup, perfume, or nail polish.

As your stay with us will be brief, please bring only essential requirements. (For day stay patients you will not be admitted to a room and your personal belongings will be placed into a locker for safe keeping whilst your procedure takes place). On admission to Sole’ vita you will be asked to change into a patient surgical gown and provided with a dressing gown, so there is no need to bring pyjamas or other clothing to wear whilst in our care.

Please Bring:

  • Medications – all prescription and non-prescription medication you are currently taking.
  • X-rays or scans relevant to your procedure.
  • Medicare, DVA card or Health Fund Card.
  • Something to Read, Pen & Paper.
  • Personal Toiletries.
  • Slippers (patient gowns and dressing gowns will be provided).
  • Loose clothing to wear home. (Button of Zip fronted clothing is easier to put on).
  • Flat slip on shoes
  • DO NOT bring jewellery or valuables with you as no responsibility will be taken for loss or theft of these items.

Recover

Our recovery areas and overnight rooms feature flexible privacy glass-paneling and personal ensuite.  With no more than 5 patients staying at once, our patient-to-nursing-care ratio is the best in the Australia.

The unique and innovative design of our facility allows us to monitor your recovery whilst ensuring your privacy.  In addition, the Sole’ vita team is committed to the highest possible standard of patient care and service.

Sole’ vita only provides private rooms with ensuite facilities. During your stay you will have access to your own television. You are welcome to bring your own mobile phone and may connect to the CAPS wifi network. 

You will be able to relax in the patient lounge where you can choose from a wide selection of DVDs or books to read. Alternatively these facilities are available in your room.

Sole’ vita offer the fabulous food prepared by Gourmet Dinner Service to provide light meals to our patients recovering from surgery. With wonderful dishes like Dijon Chicken, Salmon with Pesto Crust, Pies, Pastas and salads and steamed vegies there is huge selection to choose from and all the food is prepared by staff who have qualified in Food Safety and Handling courses.   A continental breakfast will also be provided prior to your departure.

 

Going Home

Please arrange for a responsible adult to accompany you home and remain with you overnight. Before you leave the hospital please ensure your support person understands how to care for you at home. (This information will be provide by our nursing team).

A prescription will be provided for your discharge medication which you will need to fill on your way home to ensure adequate pain relief and if required continuation of antibiotics.

We strongly recommend patients adhere to the following advice for the first 24 hours after discharge:

  • You MUST NOT drive a motor vehicle or operate machinery.
  • DO NOT sign any legal or important documents.
  • Refrain from Smoking until your wound is completely healed.
  • Do not drink Alcohol.
  • Do not take any medication other than that prescribed or approved by your doctor on discharge.
  • If you are staying overnight you will be ready to go home by 9:30am.

Surgical results may be compromised by complications, you should not hesitate to contact us if you:

  • are unable to cease or slow bleeding of the wound after applying pressure to the area.
  • feel any heat or increasing pain developing in your wound.
  • notice excessive swelling and bruising accompanying pain and tenderness.

Sole’ vita provides after hours support to their patients. Call us on 6282 1153.

Please note: In the case of severe medical or respiratory complications we recommend you call the 000 emergency line for immediate assistance.

Your Privacy

Sole’ vita is highly committed to ensuring your privacy, rights and responsibilities. At all times, patients have the right to a high standard of quality care, to be treated with respect, dignity and without discrimination.

Our facility is committed to the provision of high ethical and moral standards and complies with all applicable laws and regulations.

All patients must at all times provide full disclosure of their health, be courteous, respectful and considerate of staff and other patients and their privacy.

All information is respected and treated as confidential and may be disclosed to those health care professionals involved in your treatment.

 

The Australian Charter Of Health Care Rights

The Australian Commission on Safety and Quality in Healthcare has developed the Australian Charter of Healthcare Rights for all people receiving, seeking or delivering health care in all settings in Australia. The Charter summarises the basic rights that all patients and consumers are entitled to receive when accessing health care services.

Everyone who is seeking or receiving care in the Australian health system has certain rights regarding the nature of that care. These are described in the Australian Charter of Healthcare Rights. The rights included in the Charter relate to access, safety, respect, communication, participation, privacy and comment.

The Australian Charter of Healthcare Rights is available to everyone in the healthcare system. It allows patients, consumers, families, carers and providers to share an understanding of the rights of people receiving health care.

Patients, consumers, healthcare providers and health service organisations all have an important part to play in achieving healthcare rights and contributing to a safe and high quality healthcare system.

A genuine partnership between patients, consumers and healthcare providers is important so that everyone achieves the best possible outcomes.

Healthcare providers are aware that in some circumstances, your ability to interact with the healthcare system may be restricted. Where possible they will alert family or support services about your circumstances if they consider that you need assistance.

This section discusses each of the seven Charter rights and provides some guidance to patients, consumers, carers and families on ways they can contribute to ensuring that the rights are upheld.

You are entitled to raise issues about your healthcare rights.  You are encouraged to read the Charter, or have it explained to you, and to discuss the Charter with your healthcare provider or family or carer.  Healthcare staff should be able to advise you how to obtain further information about your rights.

If you have a complaint, it is always best to try to resolve it with your local health service provider. If you have tried this and are still unsatisfied, you can make a complaint to the Health Care Complaints Commissioner.

NSW Health Care Complaints Commission www.hccc.nsw.gov.au

Click here for more information about The Australian Charter of Healthcare Rights.

A right to health care.

You have a fundamental right to adequate and timely health care. Sometimes this may not be at the healthcare facility you first attend as not all services are necessarily available everywhere.

A right to safe and high quality care.

If you are unsure about what is happening to you or if you think something has been missed in your care, alert your healthcare provider. Let your provider know any circumstances that might make your health care riskier.

A right to be shown respect, dignity and consideration.

You are entitled to receive care in a way that is respectful of your culture, beliefs, values and characteristics like age and gender. It is important to tell your healthcare provider of any changes in your circumstances. Respect also includes being mindful of healthcare staff and other patients.

A right to be informed about services, treatment, options and costs in a clear and open way.

Healthcare providers will tell you about the care you are receiving and help you understand what is happening to you.

You can contribute to communication by being as open and honest as you can be. To understand the instructions given to you, you can ask questions if you would like more information.

You can use interpreters if English is not your first language. Interpreter services are free and can be provided in person or by phone.

A right to be included in decisions and choices about care.

You are encouraged to participate in decisions about your care. Ask questions if you are unsure about what is happening to you. Involve your family or carer if this makes you more comfortable and sure.

A right to privacy and confidentiality of provided information.

You are able to see your records and ask for information to be corrected if it is wrong. In some situations your health information will need to be shared between healthcare providers.

A right to comment on care and having concerns addressed.

Healthcare providers want to solve problems quickly, but they need to be told about the problem first. If you have any suggestions about how services could be improved please let staff know.

The procedures used by the health service organisations to comment about your care should be made available to you. You can provide verbal or written comments about the procedures and your experiences.

To commend health workers, to complain about your health care and/or to be advised of the procedure of expressing concern about your care please contact your health service provider’s patient liaison representative.